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Terms of Use

Home ยป Terms of Use

This site is provided by Gainesville Regional Utilities (GRU), an agency of the City of Gainesville, Florida. All information on this Web site is provided "as is" without any warranty of any kind, express or implied, unless otherwise explicitly stated elsewhere on this Web site. GRU makes no representation warranties or guarantees as to the quality, truth, accuracy, completeness or suitability for any purpose of any materials contained on this Web site.

GRU shall not be liable for any damages suffered as result of using, modifying, copying, distributing, referencing or downloading the materials on this Web site.

GRU may make improvements and/or changes to any product(s) or service(s) described in this site at any time. GRU does not guarantee that any product or service described in this site will be continuously available.


All of the electronic forms on this site such as those for account changes, start, stop and move services, etc. are on secure servers. GRU has taken reasonable steps to protect your personal information from unauthorized parties. We treat customer information given to us online with the same confidentiality that we do with customer records on paper and with information taken over the phone by GRU customer service representatives.

Internet Disclosure Policy

GRU may use industry-standard methods to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage to this Web site.


Unless otherwise indicated in this site, the information and materials available through this site are the property of GRU and are protected under U.S. copyright, trademark and other intellectual property laws. You may, however, use, copy, and distribute the materials for individual, non-commercial information purposes. Business entities that use these materials must limit that use to internal, non-commercial informational purposes. All copies you make of the material must bear any copyright, trademark, or other proprietary notice on the Web site that pertains to the copied material. Except as authorized in this paragraph, GRU does not grant a license under any copyright, trademark, patent, or other intellectual property right in the materials, products, services, processes, or technology described therein.

You may not reproduce, copy or redistribute the design or layout of the GRU Web site, information contained therein, graphic design or any other elements of the Web site, or GRU's logos without the express written permission of GRU. Use, reproduction, copying, or redistribution of GRU's logos is strictly prohibited without written permission from GRU.

Use of GRU Trademarks

You must have permission to use our trademarks. Once you obtain permission, please include the correct marking followed by a brief statement attributing the trademarks to Gainesville Regional Utilities, for example: "GRU is a Trademark of the United States."

Links to Other Internet Sites

At certain places on GRU's Web sites, "links" to other Internet addresses can be accessed. Such external Internet addresses contain information created, published, maintained, or otherwise posted by institutions or organizations independent of GRU. GRU does not endorse, approve, certify, or control these external Internet addresses and does not guarantee the accuracy, completeness, efficacy, timeliness, or correct sequencing of information located at such addresses. Use of any information obtained from such addresses is voluntary, and reliance on it should only be undertaken after an independent review of its accuracy, completeness, efficacy and timeliness. Reference therein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer, or otherwise, does not constitute or imply endorsement, recommendation or favoring by GRU except where noted.

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