Start Service with GRU
If you are a new business or residential customer in the GRU service territory and would like to start service at your property, please visit our Start Service page to sign up.
Stop Service with GRU
In order to stop service to a property, please visit our Stop Service page for instructions.
Move Your GRU Service
Are you currently a GRU residential or business customer and wish to move services to another property? If so, please visit our Move Service page for detailed information on how to move services to a new location.
AMI Disclaimer
GRU does not assume liability for any start-service or service reconnection performed remotely without an occupant present. Your request to start-service or payment resulting in service restoration indicates your acknowledgement and acceptance of this statement.
Consent Disclaimer
By providing an email address, you consent to receiving balance recovery communications. If a balance remains unpaid, your email may be used for payment enforcement notices. To manage email settings, go to Manage Notifications in the customer portal.