Fees for new electric, gas, water and wastewater services
The charges below are for new residential accounts or new services added to existing accounts. Please review the Residential Delinquent Account Charges for fees related to reconnecting services that have been disconnected for non-payment.
Deposits may range from the standard amounts shown below to two times the average bill for the new location.
For existing customers, deposit requirements are based on your payment history with GRU.
New customers’ deposit requirements are determined by a review of your credit history. New customers may provide a letter of credit from their previous utility provider showing an excellent payment record for the previous 24 months to waive the standard deposit requirement.
If a deposit is required, it must be paid by 11 p.m. the day before the account’s start date to prevent automatic cancelation of your start-service request. For ways to pay visit https://gru.com/MyHome/ManageMyBill/PaymentOptions.aspx.
Interest is paid to your monthly invoice on deposits.
Deposits are applied to an account after two years of satisfactory payment history or if service is stopped before your full deposit is returned. The deposit will be applied to your final bill, and any difference will be refunded to you.
If customers have other accounts with GRU, their deposit refund may be transferred to satisfy any outstanding balances.
Residential Activation Charges
|Garbage collection (refuse) *
|Combined electric and water service **
|Combined electric and gas service **
|Combined gas and water service **
|Combined electric, water, and gas service **
|Same-day connection (scheduled by phone or in person only)
|Holiday or weekend connection (scheduled by phone or in person only)
* City of Gainesville service
** Services must be activated at the same time for combined rates.
Note: The charges listed on these pages are based on Chapter 27 and Appendix A of the City of Gainesville Code of Ordinances, which can be found on Municode.com. If there are differences between information on this page and the ordinance, the ordinance shall prevail. Contact Customer Service for more information.