Tools and information to make your move easier
GRU processes more than 25,000 service requests from late July to mid-August, making this our busiest time of year. Use these tools to make your move as seamless and stress-free as possible.
Connection requests are processed on a first-come, first-served basis. Due to the high volume of requests received by GRU, customers' preferred connection date may not be available. To get the date you want, we encourage you to submit your application to start, move or stop your utility services as soon as possible.
Avoid waiting in line or holding on the phone with our online self-service tools:
Please note: If you are an international resident, you must visit the GRU Administration Building to request service. Please bring your passport and any supporting documentation.
Saturday and Same-day Connections
Saturday and same-day connections are available on a limited basis for an additional fee. To request this service, you must call Customer Service at 352-334-3434 during regular business hours.
- Same-day connections: Additional $40
- Saturday connections: Additional $50
Service Not Working?
Service connections are typically completed by 6 p.m. on the requested turn-on date, but we will work late into the evening to process the extra work orders during this busy time. If any of your services are not working by 5 p.m. that day, please give us a call at 352-334-3434 to check your status.
Account Management Tools
Sign up for eBill, GRU's paperless billing option, to receive and pay your monthly bill online. You'll get an email notification when your statement is ready and be able to securely view your bill details from any location. To enroll, just wait for your first paper statement to arrive in the mail; then visit the eBill new user portal to create an account.
For your convenience, GRU offers several billing and payment options to meet the demands of your busy lifestyle.
GRU now has a mobile-friendly website to help you manage your services, pay your bill, and report an outage or emergency on the go. Just visit www.gru.com from your smartphone or tablet, and you'll automatically be redirected to the optimized site.
Moving into a new house or apartment can be hectic. Review these safety tips to learn how to protect your residence from common utility hazards.
- When waiting for an electric service connection, make sure the stove and oven are turned off and no items are placed on top or inside.
- For water connections, turn off all taps to avoid flooding.
- If you smell a rotten egg odor, you may have a natural gas leak. Leave the residence immediately and call 911.
Tools for Renters
Visit our Resources for Renters page for checklists and information to help you select your next home.
Home Energy Calculator
Use our Home Energy Calculator for a breakdown of your home's estimated energy use and to find out how you can lower your bill. The first 50 customers to complete the Home Energy Calculator will be eligible to receive a free energy savings kit from GRU.
Customer service assistance is available by phone, in person and online.
Monday, Tuesday, Thursday, Friday: 7:30 a.m. - 6 p.m.
- Wednesday: 9 a.m. - 6 p.m.
- Monday, Tuesday, Thursday, Friday: 8 a.m. - 5 p.m.
- Wednesday: 9 a.m. - 5 p.m.