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Welcome to Gainesville!

About GRU » News » Welcome to Gainesville!

Tools and information to make your move easier

GRU processes more than 25,000 service requests from late July to mid-August, making this our busiest time of year. Use these tools to make your move as seamless and stress-free as possible.

Utility Connections

Connection requests are processed on a first-come, first-served basis. Due to the high volume of requests received by GRU, customers' preferred connection date may not be available. To get the date you want, we encourage you to submit your application to start, move or stop your utility services as soon as possible.

Non-residential customers should contact customer service at (352) 334-3434 to start, stop or move service.

Weekday Connections

Avoid waiting in line or holding on the phone with our online self-service tools:

Please note: If you are an international resident, you must visit the GRU Administration Building to request service. Please bring your passport and any supporting documentation.

Same-day Connections

Same-day connections are available on a limited basis for an additional fee. To request this service, you must call Customer Service at 352-334-3434 during regular business hours.

  • Same-day connections: Additional $40

Service Not Working?

Service connections are typically completed by 6 p.m. on the requested turn-on date, but we will work late into the evening to process the extra work orders during this busy time. 

Account Management Tools

Paperless Billing

Sign up for eBill, GRU's paperless billing option, to receive and pay your monthly bill online. You'll get an email notification when your statement is ready and be able to securely view your bill details from any location. 

For your convenience, GRU offers several billing and payment options to meet the demands of your busy lifestyle.

Mobile Website

GRU has a mobile-friendly website to help you manage your services, pay your bill, and report an outage or emergency on the go. Just visit www.gru.com from your smartphone or tablet, and you'll automatically be redirected to the optimized site.

Helpful Resources

Safety Reminders

Moving into a new house or apartment can be hectic. Review these safety tips to learn how to protect your residence from common utility hazards.

  • When waiting for an electric service connection, make sure the stove and oven are turned off and no items are placed on top or inside.
  • For water connections, turn off all taps to avoid flooding.
  • If you smell a rotten egg odor, you may have a natural gas leak. Leave the residence immediately and call 911.

Tools for Renters

Visit our Resources for Renters page for checklists and information to help you select your next home.

Home Energy Advisor Tool (HEAT)

Use our Home Energy Advisor Tool (HEAT) for a breakdown of your home's estimated energy use and to find out how you can lower your bill. 

Other Helpful Links

Contact GRU

Customer service assistance is available by phone, in person and online.

Phone Hours

  • Monday, Tuesday, Thursday, Friday: 7:30 a.m. - 6 p.m.
  • Wednesday: 9 a.m. - 6 p.m.

Lobby Hours

  • Monday, Tuesday, Thursday, Friday: 8 a.m. - 5 p.m.
  • Wednesday: 9 a.m. - 5 p.m.