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Payment Assistance

My Home » Manage My Bill » Payment Assistance

Options and Programs to Help Customers Experiencing Financial Hardship

Automatic Extension

To save time and provide you with more flexibility to pay your bill, GRU now offers Automatic Extensions year-round. Residential customers automatically get our normal seven-day grace period, plus an additional seven-day extension. No need to call Customer Service. Standard late fees will still apply.  

Note: Accounts that are not in good standing by the end of the seven-day extension (14 days after its original due date) may be subject to service interruption until any and all past-due amounts are paid. The automatic extension does not apply to non-residential, EFT paid or installment plan accounts.

Personal Hardship Extensions

This program is available for customers needing a longer-term extension due to health concerns or other personal problems. Customers can receive extensions under this program for up to 90 days. For more information, contact Customer Service.

Extend-A-Hand Installment Payments

Installment plans are available for customers who are unable to pay their bill in full. Available options will depend on the customer's individual situation. For more information, contact Customer Service.


This program provides assistance to customers having difficulty paying their utility bill. For more information, visit our Project SHARE page.

Social Service Agencies

Several community organizations offer bill payment assistance. For more information, visit our community resources page.

Home Improvement Assistance

GRU's Low-income Energy Efficiency Program (LEEP) provides free energy-efficiency upgrades to qualifying low-income customers. For more information, visit our LEEP page.