> Home » AboutGRU » OurCommitment

Vision, Mission & Values

Our Vision

Enable our community to live better and work smarter

Our Mission

Deliver Superior value to our customers and community by capitalizing on our unique opportunities as a multi-service utility

Values

We act in the best interest of our customers

• We offer products and services in ways that benefit our entire mix of customers, not to benefit one group of customers at the expense of others

We own and operate core business facilities

• Capital facility ownership allows GRU extensive flexibility to meet changing conditions
• Control of facility operation ensures that facilities are operated and maintained in a way that meets community standards and goals

We are early adopters of beneficial new technologies

• We are pioneers in the utility industry, but are careful to identify and pursue appropriate technologies that further the delivery of utility service to our customers

We provide customer convenience through a wide range of services

• We are unique in the range of services we offer to our customers, and the convenience and cost savings associated with delivery of multiple utility services

We are neighbors serving neighbors

• GRU and GRU employees are an integral part of the City of Gainesville and surrounding urbanized areas
• This long-term shared perspective promotes actions that support the goals of our community to maintain a livable community, and exemplify social and environmental responsibility

We listen to each other, then act together

• GRU employees enjoy a culture that promotes critical thinking, utilizes the diverse perspectives and experiences of employees, and weaves our range of opinions into actions that are then supported by the organization