GRU Offers Options During Busy Student ''Rush''
Start, stop and move service online and find alternate ways to pay your bill
July 30, 2009
As thousands of students arrive for fall semester, GRU is prepared for late July and early August to be the busiest time of the year with more than 1,000 requests daily. This sudden influx of new residents, which GRU calls “rush,” the utility is reminding customers of the many options to avoid the lines.
Online Options (available 24/7)
- Start Service
- Stop Service
- Move Service
- Pay your bill with Click-2-Pay (one-time online payment) or Auto-Pay (monthly by bank draft)
By Phone
- Pay your bill with credit card using Speedpay service
- Start/stop/move service: Call 352-334-3434. Through August 18, customer service representatives will be available weekdays 7:30 AM to 6 PM and on Saturdays from 10 AM to 2 PM.
In Person
- Pay your bill in person at our Neighborhood Stop 'N Pay locations or at the Administration Building
- Start/stop/move service: Through August 18, lobby hours at the Administration Building will be open weekdays 7:30 AM to 6 PM.
GRU can handle requests for electric, water, wastewater and Internet services within one or two business days. Because starting gas services requires safety checks, customers might expect gas services to take longer. Customers can also inquire about “express” same-day service, which, when available is an additional $40 on weekdays. Weekend and holiday service, when available, is an additional $50.
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