GRU Offers Customer Assistance Due to Weather-Driven Heating Bills
Payment extensions and installment options available
January 22, 2010
Due to historically low temperatures and the record energy usage in early January, many of GRU’s gas and electric customers could possibly see their bills more than double. As a result, GRU is taking the unprecedented measure of calling each customer with a current phone number to encourage them to call GRU if they need help in paying their energy bills with payment extensions and installment options.
During the 13-day span from January 1 through January 13, Gainesville experienced 9 nights when the temperatures dipped below freezing. During that same period, daytime temperatures never rose above 60 degrees. As a result, many heating systems were running constantly and GRU broke two records for peak demand for electricity.
GRU’s general manager Bob Hunzinger said, “We understand that unusually high energy use affects the monthly budgets of our customers. We have programs in place to help them manage this unexpected increase, and are working diligently to let customers know that help is available.”
Details for payment plans can be obtained by calling GRU’s customer service at 352-334-3434 during business hours or by sending GRU an online request. Messages sent online should include the account name, address and phone number.
Phone call wait times are increasing due to high volume calling, so GRU suggests that using its website may be more convenient for some customers.
Customer requests for assistance will be addressed individually, taking into account payment history. Customers who require additional help will be directed to agencies that administer GRU’s Project SHARE for one-time payment assistance. Project SHARE agencies can be reached by calling United Way’s 211 information line.
Useful Links
- Calculating Your Electric Bill
- Calculating Your Natural Gas Bill
- Payment Assistance
- Energy Saving Tips
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