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Auto-Pay Terms and Conditions

My Account » Content » Auto-Pay Terms and Conditions

Review this information before signing up for recurring bank drafts



All existing GRU customers who are not restricted from paying by check and all new GRU customers are eligible for the Auto-Pay Payment Program. There is no charge for this service. You may sign-up for the bank draft payment program on our website www.gru.com, by phone, in person, by mail, or by fax. GRU will send you a written notice stating your account has been activated on Auto Pay. Please continue to pay your GRU utility bill as usual until you receive this written notice. If the account has not been paid in full, the past-due amount will be drafted upon set up.


Your GRU utility bill will still be sent directly to you either by mail or, if you have signed up for eBill, by email. Your bill will include a message stating your bank account bill will be drafted, the amount to be drafted and when the draft is scheduled. The bank draft payment will be deducted from your bank account on or after your due date.

Billing Disputes

You will still be able to question your bill. To do so, simply contact Customer Service via phone, in writing, via fax or on www.gru.com within 14 days of the bill date. Upon notification of a billing dispute, your bank draft payment will not be processed until the dispute is resolved. If notification is made more than 14 days following the bill date, the bank draft payment may be deducted from your bank account, and adjustments, if any, will be made to the following month's utility bill.

Insufficient Funds (NSF)

If your bank draft payment is not honored by your bank for any reason, GRU will notify you of such in writing, and you must pay your GRU account in full before your next bill. An NSF fee will be added to your bill for each occurrence of a non-paid bank draft transaction in accordance with Appendix A, City of Gainesville Code of Ordinances. Payment through the bank draft program is a privilege which may be revoked should repetitive NSF payments occur.

Changes or Termination

Bank draft payments will be drawn upon the bank account authorized at the time of billing for withdrawal. You are responsible for notifying GRU if you change or close the authorized bank account. You may discontinue making payments through the bank draft program at any time by contacting GRU.
Requests may be made in person on www.gru.com, by phone or by mai. These terms and conditions are supplemental to those specified in the Contract for Utility Services.