Don’t Be a Victim to Utility Imposters
There have been a variety of scams targeting utility customers in Florida and many other states. GRU does not contact customers by phone or email to demand personal information or immediate payment through a pre-paid debit card.
If there is any doubt about the authenticity of a call or email appearing to be from GRU, immediately contact GRU's Customer Service Department at 352-334-3434 or verify your account status online. If the communication is deemed fraudulent, please report it to the Gainesville Police Department at 352-955-1818 or to stopfraud.gov.
GRU is working diligently to protect customers. Help us stop scams by reporting scam attempts at gru.com/reportscams.
Common scams include:
- Callers asking customers to send a pre-paid debit card to pay their bill or to replace equipment.
- Callers threatening disconnection if payment is not received immediately.
- Callers targeting small businesses during peak business hours, such as restaurants at lunch time.
Remember these 5 easy tips...
- Know your options
- Get it in writing
- Hang up
- Report it
Look out for these other common scams: