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Residential Disconnection and Delinquent Account Charges

Electric, gas, water and wastewater

Your utility bill is due and payable as of the date shown on the bill.

• A late fee will be assessed on any unpaid balance not paid in full by 7 PM on your due date
• Any bill not paid in full by the close of business on the 7th day after your due date shall be delinquent and eligible for service disconnection

Delinquent Payment Charges

Activity	Charge
Returned payment	$20 or 5% of transaction, whichever is greater
Late payment	$1 or 1.5% of past-due balance, whichever is greater

Delinquent Disconnection/Reconnection Charges

Activity	Charge
Delinquent disconnection and reconnection	$40
Water disconnected (meter removed) due to non-payment, safety requirements, unauthorized connection or customer request	Additional $30
Electric service disconnected at point of service (pole, service drop or transformer)	Additional $100
Reconnection requested outside of normal working hours on workday	Additional $40
Reconnection requested on holidays or weekends	Additional $50

Related Links

• Deposits and Activation Charges (Residential)
• Special Service Charges (Residential)
• Residential Rates, Deposits and Charges
• Business Rates, Deposits and Charges

Note: The charges listed on these pages are based on Chapter 27 of the City of Gainesville Code of Ordinances, which can be found on Municode.com. If there are differences between information on this page and the ordinance, the ordinance shall prevail. Contact Customer Service for more information.