Financial Assistance Programs

We offer many options and programs to help our customers experiencing hard times

ConnectFree: This program pays some or all costs to connect residents to the city’s water supply. Call Community Relations for more information

Payment Extension: Upon request, you can receive a seven day payment extension beyond the scheduled disconnected date, or 14 days after the due date. Call Customer Service for more information
Family Hardship Extensions: This program is available for families needing a longer-term extension due to health or other problems. Customers can receive extensions under this program for up to 90 days. Call Customer Service for more information
Extend-A-Hand Installment Payments: Installments are available if you are unable to pay your bill in full. The options available will depend on a customer's individual situation. Call Customer Service for more information
Project Share: Provides assistance to people having difficulty paying their utility bill
Social Service Agencies: Other organizations that can help you with your bills

Low-income Energy Efficiency Program (LEEP): Assists low-income customers with energy-efficient home improvements.