Natural Gas Safety

• Power Outages/Downed Power Lines

  352-334-2871

• Natural Gas Emergencies

  352-334-2550

• Water/Wastewater Emergencies

  352-334-2711

• Customer Service

  352-334-3434

• Internet Help Desk

  Gator.Net & GRU.Net352-334-3000

• Call Before You Dig

  811

If You Smell Gas (rotten egg smell)

Outdoors

Call GRU at 352-334-2550 and your local fire department. Alert others and leave the area immediately, if possible.

Indoors

Alert others and leave the area immediately. Call 911 from outside. Do not use the phone until you are clear of the gas smell and safely away from the home.

If you can't leave your home due to a severe storm, shut off the gas at the valve on the meter (see picture below), ventilate the house by opening windows and doors, and follow these precautions:

• Don't turn on or off a light
• Don't use anything electrical, including your garage door opener
• Don't make a spark (lighting a match)
• Don't use your phone - this includes cordless and cell phones - until you have vacated the premises

Shutting Off Your Gas

If your home sustains significant structural damage, shut off the gas service at the valve located at the meter and call GRU at (352) 334-2550.

Restoring Gas Service

If you turned off gas at each appliance, follow the written instructions located on the appliance for relighting. You may also call GRU at 352-334-2550 or a licensed plumber to assist you. A service fee may apply.

If your natural gas is turned off at the meter and there was no flooding in your home, please call GRU at 352-334-2550 to turn on your service.

If you had flooding in your home, contact a licensed plumber to inspect your piping and appliances before calling GRU to turn on your service.