Bank Draft Terms & Conditions

All existing GRU customers with satisfactory payment history and all new GRU customers are eligible for the Auto-Pay by Bank Draft Payment Program. There is no charge to the customer for this service. To sign up for the Auto-Pay Payment Program, complete the Authorization and Agreement for Auto-Pay Payments Form online. If you are authorizing payment from a savings account, a voided check does not have to be attached, but you must contact your bank for the bank routing numbers and account number to be filled in on the authorization form. Processing between us, our bank, and your bank may take 30 to 60 days. GRU will send you a written notice stating when your Auto-Pay payments will begin. Please continue to pay your GRU utility bill as usual until you receive the written notice. You will not be placed on the Auto-Pay Payment Program unless your GRU account has been paid in full.

Your GRU utility bill will still be mailed directly to you. 'Auto-Pay PAYMENT DUE' will be printed on the bill next to the amount that will be deducted from your bank account. In addition, the Auto-Pay payment amount and scheduled payment date will be printed on the GRU bill stub for your convenience in making your bank book entry. The Auto-Pay payment will be deducted from your bank account no earlier than 21 days after the date of your bill.

You will still be able to question your bill. To do so, simply call Customer Service at the number printed on the back of your bill or write to GRU concerning any billing dispute within 10 days of the bill date. Upon notification of a billing dispute, your Auto-Pay payment will not be processed until the dispute is resolved. If notification is made more than 10 days following the bill date, the Auto-Pay payment may be deducted from your bank account, and adjustments, if any, will be made to the following month's utility bill.

If your Auto-Pay payment is not honored by your bank for any reason, GRU will notify you of such in writing, and you must pay your GRU account in full before your next bill. An NSF fee will be added to your bill for each occurrence of a non-paid Auto-Pay transaction. If your next GRU utility bill contains a past due balance, you will be removed from the Auto-Pay Payment Program until such time as your GRU account is paid in full. The privilege of payment through the Auto-Pay Payment Program may be reinstated at the customer's request subject to utility approval.

Auto-Pay payments will be drawn upon the bank account authorized at the time of billing for withdrawal. You are responsible for notifying GRU in writing when you change or close the authorized bank account. You may discontinue making payments through the Auto-Pay Payment Program at any time with written notice to GRU. Written requests may be brought to the GRU Administration Building at 301 S.E. 4th Avenue, or mailed to GRU at Post Office Box 147051, Gainesville, Florida 32614-7051. These terms and conditions are supplemental to those specified in the Contract for Utility Services.

I agree to Auto-Pay by Bank Draft based on the terms and conditions.