Bank Draft Terms & Conditions

Please agree to the terms & conditions before signing up for GRU's Auto-Pay by Bank Draft Program

*Eligibility*

All existing GRU customers with satisfactory payment history and all new GRU customers are eligible for the Auto-Pay Payment Program. There is no charge for this service. You may sign-up for the bank draft payment program on our website www.gru.com, by phone, in person, by mail, or fax. GRU will send you a written notice stating your account has been activated on Auto Pay. Please continue to pay your GRU utility bill as usual until you receive this written notice. You will not be placed on this payment program unless your GRU account is current.

*Billing*

Your GRU utility bill will still be mailed directly to you. Your bill will reflect a message stating that your bank account bill be drafted, the amount and when the draft is scheduled. The bank draft payment will be deducted from your bank account on or after your due date.

*Billing Disputes*

You will still be able to question your bill. To do so, simply contact Customer Service via phone, in writing, via fax or on www.gru.com within 10 days of the bill date. Upon notification of a billing dispute, your bank draft payment will not be processed until the dispute is resolved. If notification is made more than 10 days following the bill date, the bank draft payment may be deducted from your bank account, and adjustments, if any, will be made to the following month's utility bill.

*Insufficient Funds (NSF)*

If your bank draft payment is not honored by your bank for any reason, GRU will notify you of such in writing, and you must pay your GRU account in full before your next bill. An NSF fee will be added to your bill for each occurrence of a non-paid bank draft transaction.  Payment through the bank draft program is a privilege which may be revoked should repetitive NSF payments occur.

*Changes or Termination*

Bank draft payments will be drawn upon the bank account authorized at the time of billing for withdrawal. You are responsible for notifying GRU when you change or close the authorized bank account. You may discontinue making payments through the bank draft program at any time by contacting GRU.

Requests may be made in person at the GRU Administration Building at 301 S.E. 4th Avenue, requested on www.gru.com, called in to (352) 334-3434 or 1-800-818-3436 (toll-free), or mailed to GRU at Post Office Box 147051, Gainesville, Florida 32614-7051. These terms and conditions are supplemental to those specified in the Contract for Utility Services.