Budget Pay Terms & Conditions

All existing residential GRU customers with satisfactory payment history and all new residential GRU customers are eligible for the Budget Pay Payment Program. There is no charge to the customer for this service. To sign up for the Budget Pay Payment Program, complete the Authorization and Agreement for Budget Pay Payments form online. You will not be placed on the Budget Pay Payment Program unless your GRU account has been paid in full.

Your GRU utility bill will still be mailed directly to you. Instead of a Total Amount Due, the utility bill will show an Account Summary balance reflecting any previous balance, payments and adjustments made during the month, and current charges for the month. 'Budget Pay' will be printed on the bill stub. In addition, the Budget Pay payment amount and scheduled payment date will be printed on the GRU bill stub for your convenience in making your bank book entry. The Budget Pay payment will be deducted from your bank account 21 days after the date of your bill.

You will still be able to question your bill. To do so, simply call Customer Service at the number printed on the back of your bill or write to GRU concerning any billing dispute within 10 days of the bill date. Upon notification of a billing dispute, your Budget Pay payment will not be processed until the dispute is resolved. If notification is made more than 10 days following the bill date, the Budget Pay payment may be deducted from your bank account, and adjustments, if any, will be made to the following month's utility bill.

If your Budget Pay payment is not honored by your bank for any reason, GRU will notify you of such in writing, and you must pay your GRU account in full before your next bill. An NSF fee will be added to your bill for each occurrence of a non-paid Budget Pay transaction. If your next GRU utility bill contains a past due balance, you will be removed from the Budget Pay Payment Program until such time as your GRU account is paid in full. The privilege of payment through the Budget Pay Payment Program may be reinstated at the customer's request subject to utility approval.

Budget Pay payments will be drawn upon the bank account authorized at the time of billing for withdrawal. You may discontinue making payments through the Budget Pay Payment Program at any time by contacting GRU. Requests may be made in person at the GRU Administration Building at 301 S.E. 4th Avenue, emailed to GRU, called in to (352) 334-3434 or 1-800-818-3436 (toll-free within Florida), or mailed to GRU at Post Office Box 147051, Gainesville, Florida 32614-7051. These terms and conditions are supplemental to those specified in the Contract for Utility Services.