Budget Pay Terms & Conditions

Please agree to the terms & conditions before signing up for GRU's Budget Pay Program

*Eligibility*
    
    All GRU residential customers are eligible for this program.  Customers may pay their bill by any one of GRU’s authorized payment options. 
    
    *Billing*
    
    Your GRU utility bill will still be mailed directly to the mailing address on file. The utility bill will show any previous balance, payments and adjustments made during the month, and current charges for the month. If you pay using Auto-Pay by Bank Draft, the ‘Budget Pay’ payment will be deducted from your bank account no earlier than your due date. The ‘Budget Pay’ payment amount and scheduled payment date will be printed on the GRU bill stub.  If you pay by other authorized means of payment, please pay the agreed amount by the due date printed on your bill.  The Total Amount Due Box on the stub will reflect the amount of the payment required by the due date.
    
    *Billing Disputes*
    
    You will still be able to dispute your bill. To do so, simply call Customer Service at the number printed on the back of your bill or write to GRU Customer Service concerning any billing dispute. Upon notification of a billing dispute, your Budget Pay payment, if paying via Auto-Pay by Bank Draft, will not be processed until the dispute is resolved. If notification is made more than 14 days following the bill date, the Budget Pay payment may be deducted from your bank account, and adjustments, if any, will be made to the following month's utility bill.  
    
    *Insufficient Funds (NSF)*
    
    If your payment is not honored by your bank for any reason, GRU will notify you of such in writing, and you must pay your GRU account in full before your next bill. An NSF fee will be added to your account for each occurrence of a non-paid transaction. Repetitive NSF occurrences may result in loss of privilege to pay by check.
    
    *Changes or Termination*
    
    You may discontinue making payments through the Budget Pay Payment Program at any time by contacting GRU. Requests may be made in person at the GRU Administration Building at 301 S.E. 4th Avenue, requested on www.gru.com, called in to (352) 334-3434 or 1-800-818-3436 (toll-free), or mailed to GRU at Post Office Box 147051, Gainesville, Florida 32614-7051. These terms and conditions are supplemental to those specified in the Contract for Utility Services.
    
    *Payments made via Auto-Pay by Bank Draft*

Budget Pay payments will be drawn upon the bank account authorized at the time of billing for withdrawal. You are responsible for notifying GRU in writing when you change or close the authorized bank account.