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In Person | By Phone | Online

In Person

Weekday Hours*	Downtown Office Address
Lobby 8 AM–5 PM: M, T, Th, F 9 AM–5 PM: W Drive Thru 7:30 AM–6 PM: M–F Business Offices 8 AM-5 PM *Except Holidays	301 SE 4th Avenue Gainesville, FL 32601 Map
	Mailing Address
	P.O. Box 147051 Station A110 Gainesville, FL 32601-7051

By Phone

Customer Service and Help Desks
Service & Billing Questions 8 AM–6 PM: M, T, Th, F 9 AM–6 PM: W	352-334-3434 1-800-818-3436 (toll free)
Gator.Net and GRU.Net Help Desk (residential Internet)	352-334-3000
GRUCom Help Desk (business Internet and data transport)	352-334-2912
Emergency Service and Repairs
Power Outage/Downed Lines	352-334-2871
Natural Gas Leak	352-334-2550
Water/Wastewater Repair	352-334-2711
Streetlight Outage	352-334-3434
Other Business Numbers
Administrative Offices	352-334-3400
Communications (media inquiries only)	352-334-2677
Community Relations Office	352-393-1005
Conservation Services	352-393-1460
GRUCom Sales (business Internet and data transport)	352-334-3200
Natural Gas Sales	352-393-1464
Speakers Bureau/Tours	352-393-1449
Garbage (Refuse) Collection* (provided by the City of Gainesville Division of Solid Waste)	352-334-2330
* This service is listed on itemized bills as Refuse.

Online

Top Online Requests
Ways to Pay Start Services Stop Services Move Services	Report Streetlight/Rental Light Outage Report Utility Theft Tree Trimming/Removal

Contact Us Online

Let us know what we can do to help you. If you would like to apply for a job with GRU or General Government use the City of Gainesville's online employment application system.

All fields with an asterisk, ( ) are required.

Your e-mail ¹ :

Example: username@host.com

Subject: General Inquiry Bill Dispute / High Bill Budget Pay Inquiry Energy Survey / Rebates Letter of Credit / Service Verification Letter Online Account/Website Problems Payment Inquiry / Payment Extension Refuse Rental Lights Start/Stop/Move Service Inquiry Apartment Turn On /Off (for property managers only)

Answers to many common Refuse Service questions can be answered by visiting Garbage Collection.

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¹ E-mail addresses are public records under Florida Law and are not exempt from public records requirements. If you do not want your e-mail address to be subject to being released pursuant to a public-records request do not send electronic mail to GRU. Instead, contact this office by telephone or in writing via the United States Postal Service.